Privacy Policy

PandaVPN (referred to as "we", "us", or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use pandavpnofficial.com and the PandaVPN service.

1. Information We Collect

1.1 Account Information

When you register, we collect the email address and payment information you provide (processed via third-party payment processors — we never store your full card number).

1.2 Connection Data (No-Logs)

We maintain a strict no-logs policy. We do not log, monitor, or store any of the following:

• Your browsing history, visited websites, or IP addresses
• Your network traffic content or data payloads
• Connection timestamps or session durations
• Per-user bandwidth usage
• DNS query records

1.3 Service Usage Data

To improve service quality, we may collect anonymized, aggregated statistics (such as server load and regional connection quality). This data is fully de-identified and cannot be traced back to any individual user.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the VPN service
• Process subscription payments and billing
• Send important service notifications (such as renewal reminders)
• Respond to your customer support requests
• Detect and prevent fraud and abuse

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for commercial purposes. Exceptions include:

• Service providers: Trusted third parties who assist us in operating the service (e.g., payment processors), bound by confidentiality agreements.
• Legal requirements: When legally compelled, we cooperate per applicable law — but since we maintain no activity logs, there is no user activity data we could provide.

4. Data Security

We use ECC (Elliptic Curve Cryptography) military-grade encryption to protect all data in transit, and implement industry-standard security measures to protect stored account information from unauthorized access, disclosure, or destruction.

5. Cookies and Tracking

Our website uses cookies to enhance your experience, including remembering your login state and language preferences. You can manage cookie preferences in your browser settings. We use Rybbit for anonymized website analytics — no personally identifiable information is tracked.

6. Data Retention

Account information is purged from our systems within 30 days of account deletion. Since we log no connection activity, there is no such data to retain.

7. Your Rights

You have the right to access, correct, or delete your account information. To exercise these rights, please contact us using the information below.

8. Children's Privacy

This service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised date. We recommend checking this page periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: MOPUBI LIMITED — support@pandavpnofficial.com